Vail Water normal business hours:
Monday - Friday 7:00 A.M. - 3:30 P.M.
(Closed on all major holidays, to include Presidents Day, the day after Thanksgiving, Christmas Eve, and New Years Eve)
Monday - Friday 7:00 A.M. - 3:30 P.M.
(Closed on all major holidays, to include Presidents Day, the day after Thanksgiving, Christmas Eve, and New Years Eve)
If you are subject to having your water shut off due to Non-Payment:
Please be advised you are in violation of ACC regulation # R14-2-409.C - All bills for utility services are due and payable when rendered. Any payment not received within 15 days of the date the bill was rendered shall be considered delinquent. All payments must be at the Vail Water Office on or before 3:30 pm, the day prior to the scheduled disconnection. All payment arrangements must be made with the Vail Water office on or before 3:30 pm, the day prior to the scheduled disconnection. 520-647-3679.
In the event the service is terminated, A reconnection fee must be paid in addition to the total balance due; and in the event you do not a have a security deposit on record for utility service, a deposit may be required to be paid before utility service will be re-instated.
Please call the office for any service requests at (520) 647-3679 or email to customerservice@vailwater.com
Payments can be made on this website, mailed, called in to our office at (520) 647-3679,
or dropped in the drop box located in the parking lot with the Vail Water Payment.
PLEASE NOTE: IF CANCELLING SERVICE, WE NEED A SERVICE CANCELLATION FORM SUBMITTED TO OUR OFFICE IN ORDER TO PROCESS A SERVICE CANCELLATION
About Vail Water
Vail Water Company is a private water utility company in Pima County, currently serving water to a population of 17,000 customers (approximately 6,800 service connections) in Vail, Arizona. Vail Water boundary to the north is Rex Molly Road, to the south is Sahuarita Road, to the west is Houghton Road and to the east is Lava Peak Road. Our office is located next to the Rancho Del Lago Golf Course, at the address of 14155 E Via Rancho Del Lago, Vail, AZ 85641.We utilize the same parking lot as the golf course on far east end.
Phone # is 520.647.3679.
Water Availability
Vail Water Company has been designated by the Arizona Department of Water Resources of having an Assured Water Supply for 100 years adequacy. Vail has been receiving Central Arizona Project (CAP) water for its customers since May 4, 2015. CAP water blending with ground water will further augment its water supply and assure its customers of consistent quality water service today and for the future.
Vail Water Company is a private water utility company in Pima County, currently serving water to a population of 17,000 customers (approximately 6,800 service connections) in Vail, Arizona. Vail Water boundary to the north is Rex Molly Road, to the south is Sahuarita Road, to the west is Houghton Road and to the east is Lava Peak Road. Our office is located next to the Rancho Del Lago Golf Course, at the address of 14155 E Via Rancho Del Lago, Vail, AZ 85641.We utilize the same parking lot as the golf course on far east end.
Phone # is 520.647.3679.
Water Availability
Vail Water Company has been designated by the Arizona Department of Water Resources of having an Assured Water Supply for 100 years adequacy. Vail has been receiving Central Arizona Project (CAP) water for its customers since May 4, 2015. CAP water blending with ground water will further augment its water supply and assure its customers of consistent quality water service today and for the future.
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Pay Your Bill Online
To view and pay your bill on-line please click on the link below. You can pay one-time by clicking on "Check out as Guest", or you can create an online account to view statements and set up recurring payments... It's easy!!
Please have your water bill available when making payments or setting up an online account. You will need your Billing ID and Vail Water account number to create an account and to pay online. If you need assistance with paying your bills, there is a list of companies who may be able to help under the "forms" section |
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Service Forms
Some changes to your account require that you print, sign and return a form.
You can FAX forms to (520) 647-3825 or EMAIL to CUSTOMERSERVICE@VAILWATER.COM Click below for printable forms. |
Reports and Articles
Click below to see conservation material and Leak step by step instructions.
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